What We’re Thinking

Integrity Institute members and staff are leading voices in the integrity field and bring years of technical expertise in improving the technology ecosystem. These posts represent the authors’ individual thoughts, analysis, and ideas about evolving challenges in the Trust & Safety space. They do not represent the views of the Integrity Institute or the authors’ current or former employers.

The Research Team Goes to Brussels
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The Research Team Goes to Brussels

By Matt Motyl

The Integrity Institute research team went to Brussels to present at the European Digital Media Observatory and chat with the European Commission, the Center for Democracy & Technology - Europe, and the Mozilla Foundation.

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The DSA is Live! So… How are Companies Adapting?</a>
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The DSA is Live! So… How are Companies Adapting?

By Nima Mozhgani and Alice Hunsberger

The European Digital Services Act (DSA) went live on February 17, 2024, and now companies must navigate an array of compliance requirements. Although Very Large Online Platforms and Search Engines (VLOPs & VLOSEs) have been aligning with these mandates since mid 2023, the vast majority of companies are now stepping into previously unexplored compliance territory. 

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1 Year at the Integrity Institute: What I’ve Learned
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1 Year at the Integrity Institute: What I’ve Learned

By Abby Lawson

The Integrity Institute hit its 3rd birthday this month. Around the same time, I also reached 1 year of working at the Institute in a role trying to support the development of a think tank for integrity workers. On hitting my one year mark, I reflected on what I’ve learned from the past year working to bring the expertise of trust and safety professionals to the public conversation.

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Why Is Instagram Search More Harmful Than Google Search?
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Why Is Instagram Search More Harmful Than Google Search?

By Jeff Allen & Sofia Bonilla

An analysis of why Instagram search is more harmful than Google Search. We dive into how Instagram search is designed, compare to how Google Search is designed, and highlight how Instagram’s design choices lead to a less safe experience.

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Questions for Platforms on Child Safety for Congressional Record
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Questions for Platforms on Child Safety for Congressional Record

By Jeff Allen, Abby Lawson, Spencer Gurley, Alexis Crews, Jenn Louie, Matt Motyl, Gabe Freeman, Vaishnavi J, Sarah Oh, Davinia Santimano, and Sarah Vieweg

Following the Senate hearing on child safety online, Senators will be sending written questions to the CEOs of tech companies. Integrity Institute prepared additional questions that could serve as a guide for Senators’ written questions to the CEOs of tech companies.

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Exploring the Depths of Online Safety: A Critical Analysis from the US Senate Judiciary Hearing
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Exploring the Depths of Online Safety: A Critical Analysis from the US Senate Judiciary Hearing

On January 31, 2024, the US Senate Judiciary Committee held a hearing on child safety online. Prior to the hearing, Integrity Institute released a list of recommendations on how platforms could better protect child safety online. Following the hearing, Institute staff share their takeaways in this post mortem. Image credit: US Senate Judiciary Committee Website

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The Art of the Block

User controls are the next frontier in content moderation at scale, but only if we use them.

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Global Elections Playbook: AI Edition
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Global Elections Playbook: AI Edition

The influence of AI on the global election cycle is undeniable. While generative AI isn’t the sole determinant of election outcomes, its potential for misuse by nefarious entities cannot be ignored.

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Child Safety Online
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Child Safety Online

Integrity Institute delineates the best practices we advocate for Child Safety across all digital platforms.

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Integrity Talks Series: How Platforms Engage Governments
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Integrity Talks Series: How Platforms Engage Governments

This is the first of what we hope will be many conversations with Integrity Institute members and friends that aim to demystify some of the integrity topics that are most often cited as confusing or frustrating. Our goal here is “real talk” about issues that we frequently see misunderstood, dramatized, or which just haven’t been discussed in a useful way for someone who hasn’t worked on integrity issues day in and day out.

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When AI Systems Fail: The Toll on the Vulnerable Amidst Global Crisis
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When AI Systems Fail: The Toll on the Vulnerable Amidst Global Crisis

Reactive measures to address biased AI features and the spread of misinformation on social media platforms are not enough, says Nadah Feteih, an Employee Fellow with the Institute for Rebooting Social Media at the Berkman Klein Center and a Tech Policy Fellow with the Goldman School of Public Policy at UC Berkeley.

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How Generative AI Makes Content Moderation Both Harder and Easier
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How Generative AI Makes Content Moderation Both Harder and Easier

By Numa Dhamani and Maggie Engler

Content moderation was already an extremely difficult and thankless job, and with generative AI potentially increasing the quantity, quality, and personalization of adversarial content, is it borderline impossible for social media platforms to moderate content now? 

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Why Disinformation Campaigns are the Most Lethal Form of Modern Warfare
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Why Disinformation Campaigns are the Most Lethal Form of Modern Warfare

Disinformation campaigns aren’t new. In fact, before the era of social media, yellow journalism swayed citizen opinions on wars, politics, and the economic states of various nations. Disinformation campaigns led to the communist witch hunts of the 1950s and, post 9/11, to the unjust targeting of Sikhs and Muslims due to mistaken associations between Al-Qaeda and all Muslims. These campaigns have been present in every major election…

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Diagnosing Networked Harassment in its Connection to Online Violence Against Women in Politics
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Diagnosing Networked Harassment in its Connection to Online Violence Against Women in Politics

By Theodora Skeadas and Hallie Stern

During the 2019 Indian general elections, researchers studied how organizers used a network of WhatsApp groups to manipulate Twitter trends through coordinated mass postings. The researchers joined 600 WhatsApp groups and found evidence of 75 hashtag manipulation campaigns in the form of mobilization messages with lists of pre-written tweets. During the election period, these campaigns produced hundreds of nationwide Twitter trends with the goal of influencing outcomes…

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