Research
The Integrity Institute’s research comes directly from the people who know platforms best—550+ trust and safety professionals from 80+ tech companies. We transform their expertise into original research, industry best practices, and policy guidance.
Featured Research
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Risk Dimensions and Mitigation Effectiveness
A recommendation on how assessing the scale, cause, and nature of risks enables platforms to justify and implement more effective mitigation measures.
Risk Assessment Guidance and Initial Analysis
An overview of the Integrity Institute’s risk assessment methodology, providing a structured approach for regulators to more comprehensively assess platform risks.
Global Transparency Audit
We’ve developed a comprehensive evaluation of the current state of platform transparency, including an analysis of reports submitted by platforms under the Digital Services Act (DSA). This report highlights how to strengthen global transparency efforts to achieve more meaningful transparency.
Non-Engagement Signals in Content Ranking
Developed in cooperation with Pinterest and UC Berkeley, we share how to use non-engagement signals for content ranking in social platforms.
On Risk Assessment and Mitigation for Algorithmic Systems
Our report defines what risk assessments, audits, and mitigation plans should include to cover algorithmic systems used by online platforms.
Leadership Advice for New Trust & Safety Leaders
Announcing a New Resource: Leadership Advice for New Trust & Safety Leaders
Build In Integrity: Best Practices for Start Ups and Early Stage Companies
No social media app wants to become known as a center for awful content. The reality is bad behavior and bad actors are inevitable on social media platforms. This resource provides companies facing these challenges guidance on how to address them early, build in integrity systems from the start, and get to a healthy platform growth cycle, which sets the company up for long-term success.
Best Practices for Developing & Launching Content Policies for your Platform
Announcing a New Resource: Best Practices for Developing & Launching Content Policies for your Platform
Shining a Light on Platform Transparency Best Practices
As a wave of new regulations and legislative proposals around transparency from social media platforms are being written all over the world, the Integrity Institute is releasing a new resource to provide a high-level overview of what platform transparency could look like and what it could accomplish.
Meaningful Platform Transparency to Inform Society & Prepare for Upcoming Regulations
Institute co-founder Jeff Allen presented at TrustCon in July 2023.
Focus on Features
Minimize digital harms through design, a guide for product managers and lawmakers.
Ranking by Engagement
Tom shares his six observations on ranking by engagement on social media platforms, especially how to understand and measure engagement as negatively related to content quality.
Analysis of Q3 2022 WVCR
Reporting from the WSJ on internal discussions at Facebook show internally, Facebook considers the top content lists this quarter to have “no low quality content” Contrary to that, we see little change in the number of posts that fail basic media literacy checks.
How Social Media Amplifies Misinformation More Than Information
Write up of our misinformation amplification analyses for the Elections Integrity Program in the New York Times.
Feed Ranking and Social Harms
Institute founding fellow Naomi Shiffman presented at the George Washington University in October 2022.
A Brief History of Tech and Elections: A 26-Year Journey
An analysis of the public announcements made by technology companies over the past 26 years, including their public messaging about their election roles.
Analysis of Q2 2022 WVCR
We find that content that violates Facebook’s policies continues to be extremely prevalent among the top content; misinformation continues to be present among the top links on the platform; and the majority of the top content on the platform continues to fail basic media literacy checks.
Sculpting the Future of Social Media through Incentives and Regulation
Institute co-founder Jeff Allen delivered the keynote at the EU Radicalisation Awareness Network in June 2022.